Grand Motor Inn

I am writing to express my deep frustration and dissatisfaction with my recent experience involving the complimentary hotel stay provided by Delta Airlines after I volunteered to give up my seat on August 3, 2024. As a long-term Delta patron, I have always appreciated the airline's commitment to service and customer satisfaction. However, my recent experience has significantly tarnished my perception. Delta provided accommodation at the Grand Motor Inn, located at 72-51 Grand Ave, Maspeth, NY 11378, USA. Unfortunately, this experience was far from satisfactory and raised serious concerns regarding the safety, cleanliness, and professionalism associated with Delta's choice of partner hotels. Upon arrival at the Grand Motor Inn, I was surprised to witness the office manager or owner loudly argue with patron. I also found it suspicious that there wasn't a set check out time and patrons were paying hourly to exit their rooms at different times in the evening. The motel is not accommodating for seniors or people with mobility issues as the building did not have an elevator for room on the second floor. Upon entry into my assigned room, I was immediately struck by the pervasive smell of marijuana and cigarette smoke. The strong stench not only made the environment extremely unpleasant but also triggered respiratory issues, preventing me from getting any rest before my rescheduled flight. Additionally, noise of loud music from other motel patrons further compounded my inability to sleep. Overall, the state of the hotel room was unacceptable, with noticeable carpet stains, curtain stains, no toilet paper, and a general lack of cleanliness that did not align with the standards expected from a reputable establishment with 3.8 stars on Google. The conditions at the Grand Motor Inn severely impacted my overall well-being and ability to travel comfortably the following day. As a dedicated Delta customer, I urge the airline to reconsider its partnership with this motel to avoid similar experiences for other passengers in the future.

This place was disgusting and useless. The air conditioning was blazing and there was no lesser option. Blood splatter all over the walls. Not even a blanket provided. Just a bed with a top sheet. Probably got bed bugs too. Towels are made out of paper. WiFi doesn’t work. Hotel room smelled of cigarettes. No food options. Shower took 10-15 mins to heat up. Tv worked but shut off every 30 seconds due to connection issues. Just overall a nightmare.

Do not stay here. This place is dirty. The room was disgusting, hair on the bathroom towels, when I moved the mattress there was a dirty towel. Flys everywhere, sticky floors. Just save yourself, and don't do it!

The room I got was spectacular 💯 The smart TV is up to date (I could even connect my headphones to it) Didn't even feel like a motel room, felt more like an apartment ✔️ I will definitely be back 🔥🔥🔥

Decent little hole in the wall for a layover, cheap, temporary hideaway from life or some "brownchickenbrowncow." Don't expect franchise quality ANYTHING. Customer service is decent. Prices vat from "Oh, that's actually not bad" to "You've gotta be freaking kidding!" so I suggest booking at least 2 days early for lower rates. Some rooms try to look decent/recent while others are perpetually 70s. Parking lot is SNUG and street parking is atrocious. About a 7 minute drive to all kinds of foods. Overall, fun little spot.