Hampton Inn & Suites Philadelphia/Bensalem

For those in search of convenient and comfortable lodging under the "Hotels Near Of Me" category in Bensalem, Pennsylvania, Hampton Inn & Suites Philadelphia/Bensalem offers a notable option. Located at 3660 Street Rd, Bensalem, PA 19020, USA, the hotel can be directly contacted at (267) 332-2200 or +1 267-332-2200 for reservations and inquiries. This comprehensive introduction aims to provide an objective look at the hotel, detailing its environment, services, features, and available promotional information, while also incorporating a balanced perspective derived from actual guest experiences.

Hampton Inn & Suites Philadelphia/Bensalem boasts a highly strategic location that caters to both leisure and business travelers. Situated just off the Pennsylvania Turnpike (I-276) and with easy access to I-95 and Route 1, the hotel offers excellent connectivity to major metropolitan areas including Philadelphia, New Jersey, and New York City. This accessibility makes it a prime choice for those traveling by car. The hotel is also conveniently located approximately 10.4 km (6.5 miles) from Northeast Philadelphia Airport and about a 30-minute drive from downtown Philadelphia, ensuring ease of access for air travelers and those wishing to explore the city.

The surrounding area provides a wealth of attractions and amenities. A key highlight is its proximity to the Parx Casino and Racetrack, which is less than a mile away, offering readily available entertainment and gaming options. For families, the popular Sesame Place theme park is less than 10 miles from the hotel, making it a convenient base for a family vacation. Shopping enthusiasts will appreciate being within a short distance of the Philadelphia Mills mall. Additionally, the hotel provides a complimentary shuttle service within a five-mile radius, which can take guests to local businesses, Parx Casino, and Philadelphia Mills shopping. This service significantly enhances the convenience for guests without personal vehicles.

The hotel environment itself is designed to be modern and welcoming. It offers ample complimentary self-parking, a crucial feature for guests arriving by car. The lobby and common areas are typically well-maintained, providing a comfortable space for guests to relax. The property was built in 2014, suggesting relatively modern facilities. The overall impression from many guests regarding the environment is positive, often highlighting its cleanliness and spaciousness.

Hampton Inn & Suites Philadelphia/Bensalem prides itself on providing a wide array of services aimed at ensuring a comfortable and hassle-free stay. The hotel features a 24-hour front desk, ensuring that staff are available around the clock to assist with check-ins (from 3:00 PM), check-outs (by 12:00 PM), and any guest inquiries.

Connectivity is a priority, with complimentary Wi-Fi available in all guest rooms and public areas, supporting both business and leisure needs. For business travelers, a 24-hour business center is provided, equipped with services such as copying and faxing. The hotel also offers meeting rooms, with a total event space of 2,806 sq ft, capable of hosting various gatherings.

Daily housekeeping service is provided to maintain the cleanliness of guest rooms. For guests on longer stays or those requiring laundry services, dry cleaning and on-site laundry facilities are available. Safety deposit boxes are offered for secure storage of valuables. The hotel is also pet-friendly, welcoming both dogs and cats with a non-refundable fee ($75 for 1-4 nights, $125 for 5+ nights; maximum 2 pets). This is a significant convenience for guests traveling with their animal companions.

A standout service is the complimentary hot breakfast buffet served daily, which includes a variety of American-style options. This amenity is consistently praised by guests for its convenience and quality. Additionally, there is a snack bar/deli and a bar/lounge on-site, providing further dining and refreshment options. The hotel also offers express check-in and check-out for added convenience.

The guest rooms and suites at Hampton Inn & Suites Philadelphia/Bensalem are well-equipped to provide a comfortable and functional stay. Each room typically includes air conditioning, a coffee/tea maker, a desk, a hair dryer, and ironing facilities. Standard amenities also feature a microwave and a refrigerator, offering convenience for storing and reheating food. For entertainment, rooms are equipped with 39-inch LCD TVs with cable channels. Laptop-compatible safes are also provided in rooms for securing valuables. The hotel offers various room configurations, including king and queen bed options, as well as studio suites with kitchenettes and accessible rooms designed for guests with mobility or hearing needs. Connecting rooms are also available.

Beyond the rooms, the hotel boasts a heated indoor pool and a children's pool, providing recreational options for guests of all ages. A 24-hour fitness center is available for guests to maintain their workout routines. The property also features a terrace and coffee/tea in common areas for relaxation.

As a Hilton brand hotel, Hampton Inn & Suites Philadelphia/Bensalem participates in the Hilton Honors loyalty program, offering members benefits such as discounted rates, points toward free nights, digital check-in, and Digital Key access. The hotel frequently offers promotions that can include seasonal discounts, package deals, and special rates for AAA/CAA members (saving up to 10%). Guests are encouraged to visit the official Hilton website or contact the hotel directly at (267) 332-2200 for the most current promotional offers and best available rates, as these can vary based on booking dates and availability. The hotel also offers a shuttle service for local transportation within a 5-mile radius, which can be a value-added perk.

However, it is crucial to present an objective introduction by incorporating insights from real customer reviews. While many guests have lauded the hotel for its cleanliness, spaciousness, and friendly staff, specifically mentioning individuals like "Tammy at the front desk" for exceptional accommodation and kindness during stays like wedding weekends, some negative experiences have also been reported.

A significant concern raised by a few guests pertains to issues with the Digital Key system not working, leading to frustration. More critically, some reviews describe negative interactions with front desk staff, citing instances of rudeness, disrespect, and argumentative behavior when attempting to resolve issues. One specific account mentioned an "old woman with shorter blonde hair" at the front desk, highlighting a severe lapse in hospitality, with the staff reportedly stating "good, that’s fine" when a guest expressed dissatisfaction and vowed not to return. Such experiences severely detract from the overall guest satisfaction and raise questions about staff training and customer service standards, despite the generally positive feedback on other staff members.

Furthermore, one review suggested that the hotel appeared "basically empty even on a weekend," implying that the cost might be disproportionate to the perceived value, leading some guests to suggest that better-rated hotels might be available for the same price.

In summary, Hampton Inn & Suites Philadelphia/Bensalem generally offers a modern, clean, and well-located option within the "Hotels Near Of Me" category, providing a comprehensive set of amenities including complimentary breakfast, an indoor pool, and a fitness center. The positive feedback frequently highlights the comfortable rooms and the exceptional service from many staff members. Nevertheless, prospective guests should be aware of isolated but significant negative experiences reported regarding front desk interactions and the functionality of certain digital services. It is always advisable to read recent reviews and, if possible, to verify specific concerns with the hotel directly to ensure a pleasant and seamless stay.