Hawthorn Suites by Wyndham Williamsville Buffalo Airport ico

Hawthorn Suites by Wyndham Williamsville Buffalo Airport

Hotels Near Of MeNew YorkErie CountyWilliamsvilleSheridan Drive

8005 Sheridan Dr, Williamsville, NY 14221, USA

3.0

I wish I could give the staff less than 1. They are rude and obviously don't care about the guests or their comfort. It's disgusting that we spent hundreds of dollars to be treated so rudely and disrespectful. I've shared my infuriating experience everywhere and I guarantee that neither my friends nor myself will ever give this despicable establishment another penny. Shame of you for doing such a poor job filling your customer service position with individuals that don't possess even basic people skills. They are costing the business a lot of money when they treat the guests like they're unconvincing them when they need something. I've never been treated so rudely and inconsiderate in my entire life. There are many nicer places to stay with excellent staff for the same or less money. This place is disgraceful. Shame!!!

Michann221
  • Overview
  • (716) 953-3647
  • www.wyndhamhotels.com

Hawthorn Suites by Wyndham Williamsville Buffalo Airport Introduce

For local users in the Buffalo area searching for "Hotels Near Of Me" that cater to longer stays or offer more spacious accommodations, Hawthorn Suites by Wyndham Williamsville Buffalo Airport presents an option within the extended-stay hotel category. Located at 8005 Sheridan Dr, Williamsville, NY 14221, USA, with a phone number of (716) 953-3647, this Wyndham-branded property aims to provide a comfortable, home-like experience with an emphasis on practical amenities, though guest experiences can be quite varied.

Environment and Location:

Hawthorn Suites by Wyndham Williamsville Buffalo Airport is situated on Sheridan Drive, a well-known thoroughfare in Williamsville. Its location offers convenient access to the Buffalo Niagara International Airport (BUF), typically within a short drive. The hotel often provides a complimentary airport shuttle service, making it a suitable choice for travelers with flight connections. The proximity to major roads, including I-90, ensures ease of access for guests arriving by car, facilitating travel to various regional destinations.

The surrounding area is a suburban commercial zone, featuring numerous shops, restaurants, and other businesses. Notable nearby attractions include the Eastern Hills Mall and Walden Galleria Mall, providing ample options for dining, shopping, and entertainment. The University at Buffalo - North Campus is also within a reasonable driving distance. The hotel itself features pleasant common spaces, including a guest lounge with a fireplace and a spacious dining room, creating a generally welcoming atmosphere. In warmer months, an outdoor courtyard with a pergola, grill, and seating offers an additional space for relaxation. However, despite these pleasant aspects, some reviews allude to the hotel being "run down now and they have not put a nickel into this hotel since it changed over to Hawthorne Suites," which might suggest varying levels of upkeep across the property.

Services and Amenities:

Hawthorn Suites by Wyndham Williamsville Buffalo Airport is designed to offer a range of services and amenities that support extended stays and enhance guest comfort. A significant amenity is the complimentary daily breakfast, which includes hot options like scrambled eggs and bacon/sausage, alongside the usual waffles and pastries. This can be a substantial cost-saving for guests.

All accommodations are suites, featuring kitchenettes equipped with full-sized refrigerators/freezers, microwaves, stovetops, dishwashers, and essential cookware, dishes, and utensils. This allows guests the flexibility to prepare their own meals. Rooms also typically include air conditioning, flat-screen TVs with premium channels, DVD players, and complimentary Wi-Fi. Other in-room conveniences often found are desks, coffee makers, and private bathrooms with bath or shower options. It is important to note that while suites are generally spacious, some reviews have mentioned that beds/mattresses are older and some kitchen items might be missing.

For recreation, the hotel provides an indoor pool, a hot tub/jacuzzi, and a 24-hour fitness center. Additional services include a 24-hour front desk, a business center, meeting facilities, laundry facilities (laundromat), and a convenience store/snack bar. The hotel is also pet-friendly, allowing dogs and cats for a fee, though pets may not be left unattended. Complimentary self-parking, including space for RVs/buses/trucks, is available on-site.

Features:

Several key features define the Hawthorn Suites by Wyndham Williamsville Buffalo Airport, aimed at providing a comprehensive and comfortable stay. The all-suite concept with fully equipped kitchens is a primary differentiator, offering guests the convenience and flexibility of a home away from home. This is particularly beneficial for longer trips or families.

The complimentary hot breakfast is a highly valued feature, providing a substantial start to the day. The indoor pool, hot tub, and 24-hour fitness center offer recreational opportunities, catering to various guest needs and interests. The hotel's pet-friendly policy makes it an attractive option for those traveling with animals. The airport shuttle service adds to the convenience for air travelers.

However, an objective evaluation necessitates addressing significant inconsistencies in guest experiences, particularly concerning staff interactions and hotel upkeep. While one review praises "pleasant and polite" staff and expresses overall satisfaction with value, another review describes staff as "rude and obviously don't care about the guests or their comfort," leading to "infuriating experience" and a vow never to return. This stark contrast suggests that while some staff members are excellent, there might be considerable variability in customer service quality. Similarly, while rooms are generally clean, one review mentions "a few missing kitchen items" and older mattresses. Another review highlights issues with hotel conditions, stating it "is run down now" and has "not put a nickel into this hotel since it changed over to Hawthorne Suites." These points are crucial for setting realistic expectations for potential guests.

Promotional Information:

As a Wyndham property, Hawthorn Suites by Wyndham Williamsville Buffalo Airport participates in the Wyndham Rewards loyalty program, allowing guests to earn and redeem points for stays and other benefits. Promotional efforts typically focus on the hotel's extended-stay offerings, emphasizing the value of all-suite accommodations with full kitchens, complimentary breakfast, and amenities like the indoor pool and fitness center. Its proximity to the Buffalo Niagara International Airport is a key promotional point, often highlighting the complimentary airport shuttle service and attractive "park and fly" packages for travelers.

The hotel would likely promote its suitability for both leisure and business travelers, offering comforts for longer stays and necessary facilities like a business center and meeting rooms. The pet-friendly policy is another strong promotional asset for a specific segment of travelers. While the hotel aims to offer competitive pricing within the "Hotels Near Of Me" category, potential guests are strongly advised to review recent customer feedback carefully. The discrepancies in reviews, particularly regarding staff service and property condition, mean that while some guests may find it a good value, others might experience significant dissatisfaction. Checking current promotions on the Wyndham Hotels & Resorts website or other booking platforms is recommended to ensure the best available rates and packages.

Hawthorn Suites by Wyndham Williamsville Buffalo Airport Photos

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Hawthorn Suites by Wyndham Williamsville Buffalo Airport 4
Hawthorn Suites by Wyndham Williamsville Buffalo Airport 4
Hawthorn Suites by Wyndham Williamsville Buffalo Airport 4
Hawthorn Suites by Wyndham Williamsville Buffalo Airport 4
Hawthorn Suites by Wyndham Williamsville Buffalo Airport 4
Hawthorn Suites by Wyndham Williamsville Buffalo Airport 4
Hawthorn Suites by Wyndham Williamsville Buffalo Airport 4
Hawthorn Suites by Wyndham Williamsville Buffalo Airport 4
Hawthorn Suites by Wyndham Williamsville Buffalo Airport 4

Hawthorn Suites by Wyndham Williamsville Buffalo Airport Location

Hawthorn Suites by Wyndham Williamsville Buffalo Airport

8005 Sheridan Dr, Williamsville, NY 14221, USA

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Reviews

I wish I could give the staff less than 1. They are rude and obviously don't care about the guests or their comfort. It's disgusting that we spent hundreds of dollars to be treated so rudely and disrespectful. I've shared my infuriating experience everywhere and I guarantee that neither my friends nor myself will ever give this despicable establishment another penny. Shame of you for doing such a poor job filling your customer service position with individuals that don't possess even basic people skills. They are costing the business a lot of money when they treat the guests like they're unconvincing them when they need something. I've never been treated so rudely and inconsiderate in my entire life. There are many nicer places to stay with excellent staff for the same or less money. This place is disgraceful. Shame!!!

May 07, 2025 · Michann221

We stayed twice in one week whilst on a road trip to upstate NY. The first night we had a 2 bedroom suite and the second night, 2 separate rooms. Both were great! The suite was huge and very well equipped, with the exception of a few missing kitchen items. The beds / mattresses are older, but not too bad. I was able to take a lovely "hot" bath in the suite, but the queen room didn't have a plug, so no bath that night. The hotel has pleasant common spaces; guest lounge, with a fireplace and spacious dining room. Breakfast provided scrambles eggs, bacon / sausage and the usual waffles, pastries etc. Not bad at all. In the warmer months it would be great to sit out in their courtyard as there is a pergola, grill and plenty of seating (we were there in winter). The staff were pleasant and polite, the rooms were clean and overall we were very pleased with the value (in particular, the 2 bed, 2 bath suite). Would definitely recommend!

Feb 09, 2025 · robpenabel

Was very decently priced, currently under renovation but rooms are large and spacious. Nice outdoor fireplace, gazebo and BBQ grills for use. Shuttle took us to a party destination and picked us up when it's typically an airport shuttle. I would highly recommend this place.

Apr 09, 2025 · Todd DePuy

I'm not even sure where to start. The room smelled aweful. It smelled so bad of smoke that we had to leave the window open in freezing temperatures. The condition of the room was very disappointing. Wall paper was falling off, cigarette burns on the furniture, dents all over appliances, and the room was never cleaned while we were there. Our family of 4 needed to share one bath towel. They refused to provide us with any other towels even though we requested it. There were no USB or any kind of port for a device designed after 1995. The episode of the Simpsons crosses my mind when they step on the filthy floor and it makes a squelching sound. We were charged double the rate for the room as it was online. Front desk would not provide me with confirmation of booking with a price. They also would not provide me with a receipt after checking out. If we were not required to stay there for our hockey tournament I never would of booked this place. I only found out of the price after I went home and looked it up on my credit card and was shocked that my rate with the hockey team was $180 a night, while others who booked it and weren't required to get a hotel for the tournament (additional familiy members coming to watch) were charged $82 for the same exact timed and rooms. We are still waiting for $100 credit that we were required to pay for a security deposit. Tried calling the hotel back and can't get a response. I would strongly suggest letting your manager or tournament director know, so this hotel is not booked for your team. As an aside, we had multiple families on our team that had to wait over 3 hours before they were given a room. They prebooked the room, and it sounded like they charged them, but didn't have any rooms available. They were scrambling around trying to find something and kept telling the families they couldn't unlock the rooms, however nothing they said made sense. I am very disappointed in my overall experience.

Feb 18, 2025 · sean schell

First room they gave us hadn't been cleaned, so we went to the front desk to let them know. They apologized and gave us a different room. Second room was missing ice bucket and towels. Large stain on the floor. Shower curtain was on backwards and the shower head was so full of mineral deposits the water just ran down to the tub and didn't spray out. For the continental breakfast the only thing we wanted was coffee, and those cups didn't have any lids. Upon checkout and wanting to express my concerns so I wasn't charged the gentleman just said to call back tomorrow when the manager was there. We will NOT be returning here. Im a person who writes positive reviews as well as negatives. They had multiple opportunities to correct their errors and simply did not care.

Feb 24, 2025 · Michelle Meyers

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