Riverside Hotel, Ascend Hotel Collection

For those searching for "Hotels Near Of Me" in the picturesque New England region, the Riverside Hotel, Ascend Hotel Collection, situated at 20 Riverside Dr, West Chesterfield, NH 03466, USA, offers a distinctive and often praised option. As part of Choice Hotels' Ascend Hotel Collection, this property aims to provide a unique, upscale experience with a focus on local charm and character, rather than a standardized chain hotel feel. It's particularly appealing for travelers seeking beautiful views and a tranquil environment.

The standout feature of the Riverside Hotel, Ascend Hotel Collection, is its prime location directly on the banks of the Connecticut River. Many guest rooms and common areas boast "breathtaking river views," offering a serene and picturesque backdrop for a stay. This riverfront setting provides a sense of calm and connection with nature, distinguishing it from typical roadside motels. The hotel is situated in West Chesterfield, New Hampshire, which is just across the river from Brattleboro, Vermont. This proximity to Brattleboro (approximately three miles away) allows guests to easily access the town's vibrant arts scene, eclectic shops, diverse dining options, and cultural attractions, while enjoying the quieter ambiance of West Chesterfield.

The immediate surroundings include natural landscapes and easy access to major roadways like I-91, facilitating travel to other parts of New Hampshire and Vermont. Points of interest nearby include the Brattleboro Museum & Art Center, Madame Sherri Forest, Grafton Village Cheese Co., and Chesterfield Gorge, all within a reasonable driving distance. The convenience to both the natural beauty of the area and the amenities of Brattleboro makes it a versatile location for various types of travelers.

The Riverside Hotel, Ascend Hotel Collection, provides a range of amenities designed for a comfortable and refined stay. Guests can expect "polished rooms & suites" that are notably clean. A frequently praised feature is the exceptional cleanliness of the rooms, with guests often remarking on the comfort of walking barefoot. Rooms often feature hardwood floors and large bathrooms, with some offering private balconies or terraces that further enhance the river views. Many rooms are equipped with "Sleep Number beds," allowing guests to customize their mattress firmness for optimal comfort. In-room amenities typically include a refrigerator, coffee/tea maker, flat-screen TV with cable channels, and complimentary wireless internet access.

While some older reviews might mention "free breakfast," more recent information indicates that the hotel does not offer a full breakfast. Instead, it provides "complimentary coffee, teas, and individual water bottles," which is a notable point of clarification for guests expecting a full meal service. However, the hotel's location offers proximity to dining options in both West Chesterfield and Brattleboro, such as The Porch, Echo Rise Shine, and the 99 Restaurant, which are within a mile or two. The hotel also features a 24-hour front desk, a fitness center, and free self-parking, including RV/bus/truck parking, adding to guest convenience. For security, surveillance security is in place in common areas. Meeting room facilities are also available, with approximately 1,452 sq ft of event space capable of accommodating various gatherings.

The Riverside Hotel, Ascend Hotel Collection, is often highlighted for its beautiful aesthetics and peaceful atmosphere. Guests consistently praise the "lovely view of a lake" (referring to the river, which sometimes appears lake-like), the "cleanest hotel room I have ever seen," and the overall quiet ambiance. The "Select Comfort bed" and spacious bathrooms are also frequently mentioned as positive features, contributing to a high level of in-room comfort.

However, customer reviews also reveal significant inconsistencies in service quality and staff interactions, which potential guests should seriously consider. While some experiences are highly positive, others describe "irritating service" and "incompetent staff." Specific complaints include:

• Unprofessional comments during check-in, such as being told a room would be "too pricey."
• Misinformation or rude responses regarding coffee availability, despite stated hours or signs.
• Aggressive questioning by staff about early check-out, even when guests were clearly not departing.
• Absence of certain expected amenities, such as NBA TV channels, and limited charging ports in rooms.
• Instances of staff removing personal items (e.g., water bottles) from outside rooms, requiring guests to retrieve replacements.

These issues point to a disparity in guest service quality that can significantly impact the overall stay, despite the hotel's strong physical attributes and location. It suggests that while the property itself is often beautiful and well-maintained, the human element of service can be unpredictable. It is also important to note that, as an Ascend Hotel Collection property, it is generally considered a boutique hotel and may not have the same standardized features or services as a typical full-service chain hotel. Pets are generally not allowed, with the exception of service animals.

As an Ascend Hotel Collection member, the Riverside Hotel participates in the Choice Privileges loyalty program, allowing guests to earn and redeem points for stays. While specific widespread promotional offers beyond what's available through Choice Hotels are not always explicitly stated, the hotel's value proposition often lies in its unique riverfront setting and upscale amenities for its price point. Guests can check directly with the hotel at (603) 256-4200 or +1 603-256-4200, or through the Choice Hotels website and major online travel agencies, for the most current rates and availability. Check-in time is typically 3:00 PM, and check-out is 12:00 PM. A refundable damage deposit of $100 is required upon arrival.

For individuals seeking a serene escape with beautiful views, a clean and comfortable room, and don't mind a potentially less conventional service experience, the Riverside Hotel, Ascend Hotel Collection, could be an excellent choice. However, those who prioritize consistent, highly attentive customer service or require specific amenities like a full complimentary breakfast should thoroughly review recent guest feedback and perhaps contact the hotel directly to clarify expectations before booking.