Courtyard Providence Downtown ico

Courtyard Providence Downtown

Hotels Near Of MeRhode IslandProvidence CountyProvidenceDowntown ProvidenceMemorial Boulevard

32 Exchange Terrace at, Memorial Blvd, Providence, RI 02903, USA

4.0

I recently stayed at the Courtyard Providence Downtown for a conference across the street at the Graduate Hilton, mainly to earn Marriott Points. The location is super convenient, and the bed was comfy and clean, which I appreciated. However, there were a few issues that could use attention. When I arrived, the TV wasn't plugged in, so I had to do that myself. The fridge ended up freezing my Coke, and I found a hair in the tub—definitely not ideal. When checking in, I was asked if I wanted housekeeping, which I said yes to. But then I was asked to pick just one day for it during my 3-night stay, which seemed odd. Why not offer it for all days? Finally, my bill ended up being $11.23 more than expected upon checkout, supposedly from the restaurant—which I never even visited. My work returned the receipt for reimbursement, which is how I noticed. They credited the amount quickly once I pointed it out, but it does make me wonder how many of these small overcharges go undetected. Candidly, I've stayed at Comfort Inns and Best Westerns at half the price with better attention to these things and consequently had a better guest experience at those places than this Courtyard "Marriott." Overall, it’s an okay stay with some room for improvement. The location and points were the main positives for me, but better attention to detail and guest service would make a big difference to help keep up with almost every other Marriott hotel.

Levi Dillon
  • Overview
  • (401) 272-1191
  • www.marriott.com

Courtyard Providence Downtown Introduce

For those searching for "Hotels Near Me" in the vibrant heart of Providence, Rhode Island, the Courtyard Providence Downtown stands out as a centrally located and highly accessible option. Situated at 32 Exchange Terrace at Memorial Blvd, Providence, RI 02903, USA, this Marriott property offers a strategic base for both business and leisure travelers looking to explore the city's many attractions. With a phone number readily available at (401) 272-1191 or +1 401-272-1191, guests can easily reach out for inquiries and bookings.

Environment: At the Crossroads of Providence

The Courtyard Providence Downtown boasts an enviable location within the city's Capitol Center District. Its address places guests directly across from the Rhode Island Convention Center, making it an extremely convenient choice for conference attendees and business travelers. Just a short stroll away is the picturesque WaterPlace Park, known for the iconic WaterFire events, offering a beautiful backdrop for evening walks and cultural experiences. The hotel is also adjacent to the Providence Place Mall, providing easy access to a wide array of shopping, dining, and entertainment options.

Beyond these immediate surroundings, the hotel's downtown position ensures proximity to many of Providence's key landmarks and institutions. Brown University, Johnson & Wales University, and the Rhode Island School of Design (RISD) are all within walking distance, appealing to visitors for academic purposes or those looking to explore the city's educational and artistic vibrancy. The Providence Performing Arts Center (PPAC) and the Amica Mutual Pavilion (formerly Dunkin' Donuts Center) are also close by, catering to those attending concerts, sporting events, or theatrical performances. The hotel's urban environment offers city views from many rooms, allowing guests to soak in the bustling atmosphere of downtown Providence.

The building itself, built in 2000 and renovated in 2015, presents a modern and functional design typical of the Courtyard brand. While the overall impression is of a well-maintained property, some guest feedback indicates that certain areas, particularly bathrooms and in-room technology, could benefit from more recent updates to align with contemporary Marriott standards. The common areas, including the lobby and Bistro, are designed to be welcoming and provide flexible spaces for working or socializing.

Services and Amenities: Designed for Comfort and Connectivity

The Courtyard Providence Downtown aims to provide a comfortable and convenient stay with a range of amenities tailored to modern travelers. The hotel features 219 rooms and 7 suites spread across 6 floors. Each room is equipped with free high-speed Wi-Fi, a work desk, seating area, flat-screen TV with satellite and premium movie channels, a coffee/tea maker, and a refrigerator (though some guests have noted issues with refrigeration, such as freezing beverages). In-room safes, iron/ironing boards, hairdryers, and complimentary toiletries are also standard. For families, free cribs/infant beds are available, and rollaway/extra beds can be provided for a surcharge.

One of the key services is The Bistro, the on-site restaurant and coffee shop, which serves cooked-to-order breakfast (for a fee) and dinner, along with Starbucks® beverages and evening cocktails. This allows guests to enjoy convenient dining options without leaving the hotel. Positive feedback highlights the convenience and quality of the food and coffee from The Bistro. The hotel also features a bar/lounge and a garden area for relaxation.

For guests prioritizing health and fitness, the hotel offers a 24-hour fitness center equipped with cardio equipment and weights. While available, some reviews suggest the gym might be basic. Other practical services include a 24-hour front desk, luggage storage, express check-in and check-out, dry cleaning/laundry services, and a self-service laundry washing option, which has been appreciated by guests. The hotel also has a business center and offers four meeting rooms with custom catering options, totaling approximately 2,993 sq ft of meeting space, suitable for business meetings and social events.

The Courtyard Providence Downtown is pet-friendly, allowing dogs and cats upon request with an additional charge per stay, and service animals are exempt from fees. This is a notable convenience for travelers with furry companions. Covered self-parking is available on-site for a nightly fee, which includes in/out privileges, though some guests have reported issues with the parking validation system.

Features: Strategic Location and Core Marriott Offerings

The primary feature of Courtyard Providence Downtown is its unparalleled location. Being steps away from the Rhode Island Convention Center, Providence Place Mall, and WaterPlace Park significantly enhances its appeal for various types of stays. This central position offers guests the ability to explore Providence's downtown core easily on foot, reducing the need for extensive transportation.

As a Marriott Bonvoy property, the hotel participates in the Marriott loyalty program, which is a major draw for members looking to earn or redeem points. This can be a significant benefit for frequent travelers. The hotel also offers standard Courtyard brand features, including a welcoming lobby designed for productivity and relaxation, and GoBoard® touchscreens that provide information on local attractions and news.

The hotel maintains eco-friendly policies, including low-energy lighting, a linen re-use program, and a recycling program, demonstrating a commitment to sustainability. They also partner with the Clean the World program, contributing to hygiene efforts globally. For accessibility, the hotel offers wheelchair-accessible facilities, including paths, parking, and in-room features, ensuring a comfortable stay for guests with disabilities.

Review insights provide a candid perspective:

  • The location is consistently praised as "super convenient" and "great," especially for events at the Convention Center and access to downtown attractions like the Providence Place Mall and WaterFire.
  • Cleanliness of the room and comfort of the bed are generally positive points.
  • The staff, particularly the lobby bar attendant, are frequently commended for being "great," "helpful," and "hospitable."
  • Areas for improvement, as noted by a customer, include issues with in-room amenities (TV not plugged in, fridge freezing items, hair in the tub), the process for requesting housekeeping (being asked to pick only one day for a multi-night stay), and billing discrepancies (an overcharge from the restaurant not visited).
  • Some guests suggest that while the hotel is well-maintained, the decor and technology could use updates to match newer Marriott properties or even competing brands.
  • Parking can be an issue, with reports of QR codes for in/out privileges not working, leading to unexpected charges.
  • Noise from surrounding streets has been mentioned as a concern by some guests, suggesting that requesting a room away from the street or elevator might be beneficial for light sleepers.

Promotional Information and Considerations

Courtyard by Marriott Providence Downtown often highlights its prime location as a key selling point, especially for those attending events at the Rhode Island Convention Center or exploring the city's cultural scene. While specific promotions can vary, guests might find special rates for booking in advance, packages that include breakfast (though often for an additional fee), or discounts for AAA, corporate, or government/military affiliations.

For guests utilizing the "Hotels Near Me" search, the Courtyard Providence Downtown positions itself as a reliable and accessible choice within the Marriott portfolio. While the overall guest experience is generally positive, prospective visitors should consider clarifying details regarding housekeeping services and potentially inquire about specific room features or noise levels to ensure their stay aligns with their expectations. Confirming parking procedures and fees upon arrival is also advisable based on previous guest experiences. The hotel's commitment to guest safety, including measures like contactless check-in/out and enhanced cleaning protocols, may also be highlighted in promotional materials.

In summary, the Courtyard Providence Downtown offers a practical and convenient stay in the heart of Providence, with its excellent location being a consistent highlight. While some minor operational and aesthetic improvements could enhance the guest experience further, it remains a solid choice for travelers seeking a reliable Marriott brand hotel in this bustling New England city.

Courtyard Providence Downtown Photos

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Courtyard Providence Downtown Location

Courtyard Providence Downtown

32 Exchange Terrace at, Memorial Blvd, Providence, RI 02903, USA

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Reviews

I recently stayed at the Courtyard Providence Downtown for a conference across the street at the Graduate Hilton, mainly to earn Marriott Points. The location is super convenient, and the bed was comfy and clean, which I appreciated. However, there were a few issues that could use attention. When I arrived, the TV wasn't plugged in, so I had to do that myself. The fridge ended up freezing my Coke, and I found a hair in the tub—definitely not ideal. When checking in, I was asked if I wanted housekeeping, which I said yes to. But then I was asked to pick just one day for it during my 3-night stay, which seemed odd. Why not offer it for all days? Finally, my bill ended up being $11.23 more than expected upon checkout, supposedly from the restaurant—which I never even visited. My work returned the receipt for reimbursement, which is how I noticed. They credited the amount quickly once I pointed it out, but it does make me wonder how many of these small overcharges go undetected. Candidly, I've stayed at Comfort Inns and Best Westerns at half the price with better attention to these things and consequently had a better guest experience at those places than this Courtyard "Marriott." Overall, it’s an okay stay with some room for improvement. The location and points were the main positives for me, but better attention to detail and guest service would make a big difference to help keep up with almost every other Marriott hotel.

Apr 03, 2025 · Levi Dillon

The staff of the hotel were great. There was a laundry washing option that was really handy. The lady from the lobby bar was the best, so good humor and so hospitable ❤️ Thank You, Providence Rhode Island, we really love you!

May 20, 2025 · Ronald Laarmaa

Careful of this place. Reserved a king room with a sleep sofa. The bed was only a double put up to a king headboard. It was only 4’ 6” wide. The sleep sofa was a pull out love seat so really only good for one. When I complained, they told me it was a king. Not. I have a king at home I know a king. Not even a queen. We measured. My feet were hanging off the bed. Oh and it’s right on the main street. All we heard all night was cars racing

May 04, 2025 · Brian Medeiros

I am a regular Marriott customer (Titanium status) so when I booked a work gig in Providence I booked this property due to its location. The location was great but that was about it. When I checked in the front desk girl couldn’t have cared less about dealing with me. She gave me a very rushed check in process and just dismissed me so that she can go back to her phone. The room itself was very dated, the shower dripped continuously and the WiFi was not working properly. There was even mold in the shower which I pointed out but it was never taken care of. As a matter, nothing was taken care of. They made it a point to tell me that I had to REQUEST my room be made up yet when I did, I didn’t get any service and came back from a long day of work to an unkept room and no coffee refills. This property is certainly not up to Marriott brand standards so I will be avoiding it on my next trip to Providence.

Mar 30, 2025 · Marco Guanilo

This hotel is very standard. It is clean, offers nice views in each direction, and is in a great location. It does need to be updated but it is certainly not in any condition to impact the quality of your stay. This hotel once had an indoor pool but it has since been removed.

Jan 17, 2025 · Benjamin Wilcox

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