Days Inn by Wyndham New York Chinatown

I had an extremely disappointing stay at this hotel due to both poor service and a serious SECURITY ISSUE. Upon check-in, I was moved to a different room, and shortly after, one of my belongings—a pair of shoes—was STOLEN. I reported it the next morning, at which point no new guests had checked into the room, meaning only the cleaner had access. I thoroughly checked my luggage and even asked the receptionist to verify, confirming the item was missing. Despite this, the hotel refused to let me review security footage, which would have clearly shown that my shoes were in the hotel. No resolution was provided during my stay, and after escalating the issue with the online booking agency, I was only offered a ridiculous compensation that didn’t even cover a third of the item's cost. The service overall was unacceptable. Breakfast consisted of a pre-packed bag with low-quality food, given at reception—no coffee, no milk, and no proper meal. To make matters worse, we weren’t even informed that there was a dining area on the top floor until the third day. Additionally, the hairdryer was not working, and the sink drainer was clogged, showing a lack of maintenance. This hotel lacks both basic service standards and proper security. I wouldn’t stay here again and definitely wouldn’t recommend it to anyone looking for a SAFE and comfortable stay.

The location was great - this was right in the heart of Chinatown and within walking distance of great restaurants and bars and easy to walk or access transportation. The bed was also very comfortable and we feel like that was a great part of the room. The room was not great - it was tiny, which is fine, but was hard to fit even 2 people in there. The bathroom was probably the worst part - it was super gross, especially the shower. There was hair in it when we showed up, and the floor of the shower is warped in a weird way so the water pools while in the shower. The water was also FREEZING!! No matter how long we let it run, it would not get warm which was not ideal for our trip in the middle of winter.... We had the only room on the 13th floor, which would have been cool if it wasn't the main floor for the cleaning crew. We got woken up by them slamming their closets doors at 6am and them talking super loud right next to our room early in the morning as well. The crew also wasn't helpful at all - we only got 1 tiny bar of soap for both the bathroom to wash our hands and body wash for our showers which was gross. But they also forgot to refill our coffee station so we didn't have any coffee the second day. When we called the front desk to ask for coffee they told us to come down and get it (pretty rude). When we went down there, the people were just sitting around watching YouTube videos and didn't even acknowledge us for a long time. They also only gave us 1 room key even though there were 2 of us in the room which we thought was weird and inconsiderate. The front desk just wasn't very friendly or good at communicating honestly. All of the floors in this building were weirdly sticky like they weren't cleaned well and everything smelled like pine sol, even our bath towels. It was off putting and concerning. There also is no breakfast, not even like a continental breakfast which I thought these types of hotels normally had. Overall just not a good experience

Very good location! Manager at the front desk was very friendly! Room was clean overall. Importantly they forgot to put covering sheet!!! That’s a huge issue . But housekeeping should do better : Hair on the towel Used bottles of soap and shampoos etc Empty tissue box Oh yeah again NO covering sheets!

Perfect size for solo traveler, must say this hotel is really new and freshly built. Highly recommended for business sample stay with fair prices. Close to subway restaurants deli convenient store just around the corner. I’ll definitely come back for my next stay.

Easy to reach. Clean rooms. Wriddhi provided great service.