Embassy Suites by Hilton Pittsburgh Downtown

This was my first stay at the Embassy Suites in downtown Pittsburgh, where I attended a friend’s wedding. The hotel itself is beautiful, and both the hotel and my room were exceptionally clean. The rooms are spacious and comfortable. The wedding food was delicious, and the complimentary breakfast was a highlight, especially the made-to-order omelet station. However, there were a few aspects that could be improved. The elevator system was frustrating; despite having multiple elevators, we often had to wait as many arrived full, suggesting that only a couple were operational. Additionally, during the wedding reception, the waitstaff were not very attentive. My drink was taken away multiple times before I had finished, and when I mentioned this to a waitress, she merely smiled without offering a replacement. The valet service in the morning was also confusing. After texting for our car, we waited about 30 minutes without clear communication about the process. It seemed there was a lack of information provided about hotel procedures, which led to some unnecessary confusion. Overall, the wedding was enjoyable, and the hotel has many positive attributes. However, attention to these logistical details would significantly enhance the guest experience.

Enjoyed our stay here. Rooms were dirty and had holes in the ceiling and walls but the view was nice. Breakfast was great. Parking though is a nightmare, waiting 40min 2hrs for them to bring cars, some people had their vehicles lost, employees took keys home to peoples vehicles. Front desk check in was rude, did not like that we knew to park in the parking garage and go up. (If you go down with a truck you will get scratches) She was going to get the employee that told us it was cheaper to park ourselves in trouble. Pool was disgusting it had a slimy film on top, our 10 yr old pointed it out and would t go in it. We are rural people so staying downtown was neat with the lights that's my reason for 5 star. I also enjoy not being able to hear people in the hallway with 3 doors separating us it was easy to sleep and we appreciated the black out blinds. The stay was like a resort not a hotel so we enjoyed that. Not a place to take a baby!!! Our stroller wouldn't fit through doors, no carts and they wouldn't allow you to take them so we had to lug a playpen all the babies stuff plus two other kids stuff 5 levels from a parking garage to the 21st floor of a hotel. Not fun.

Has all modern amenities & technology. The building looks to be an historic landmark, it’s a sturdy building. Its location is in the middle of everything & within walking distance to great stores, sites, restaurants etc. Security is present yet no over bearing they blend in and greet you. I felt safe The check in/ lobby / bar is on the 25th floor this to me felt safer & different from other hotels. I arrived at 12 at night on business for a 30 hour stay I was checked in by the lovely Ethan! If you meet Ethan I asked that you be nice & respectful to him. My room key was ready waiting for me, Ethan has got you covered. So please be nice to Ethan & tell him I said hello & thank you for his service. I arrived tired, worn out & aggravated and hungry. Ethan was working the front desk he is handsome, well dressed. Ethan changed my mood by professionally& warmly greeting me with understanding. Ethan quickly, politely & respectfully checked me in and gave me a listing of all the local restaurants. He clearly & concisely explained all of the hotel accommodation. I ended up just purchasing some snacks from the hotel’s snack area and going to my room. I hope Ethan’s employers know that he does a wonderful job. He did not make me wait long for nothing & Ethan exercised great patience while answering my questions. This was my first time staying at this hotel & given the late hour I arrived the reception from Ethan was excellent. The hotel is clean & well lit. The building is old & sturdy however the furnishing & decor is modern, in working order along with clean. The carpet doesn’t smell like mildew nor look dirty. They keep this hotel clean. Lots of elevators so you won’t wait more than 1 mins for one to come. The walls are either thick or well insulated because you can’t hear any noises in the next rooms or hallways. Every floor has soda vending machines & ice machines so you don’t have to travel to other floors. The hotels also has a lot of space in the rooms, halls, bar etc nothing is small high ceilings. The suites are 3 rooms kitchen-living room, bathroom, bedroom areas. Two tv one in bed room another in living room area. Microwave, fridge, coffee maker, sink and table, couch with a lounger. Bathrooms are big. The bedrooms are big with comfortable beds, I pull back all my sheets to look at the bed no stains no bugs. The beds are so comfortable that you have to force yourself to get up. AC gets cold. There is a closet with iron & ironing board, full length mirrors, blow dryer and the curtains are blackout style. WiFi Is strong. I slept good woke up for breakfast which was satisfying well done and hot enough choices to satisfy all appetites. The breakfast staff are total professionals & there is an omelette station that is worth trying. I later had dinner at a local oyster bar. The hotel gives you a map of at least 80 local restaurants. I definitely can’t wait to come back & recommend this hotel

A solid hotel well situated in Pittsburg. It is a little odd because you check in on the 25th floor! It's funky and fun and safe. The complimentary breakfast bar is great. The evening happy hour is not so great with the snacks being pretzels and chips. The service was nice and the rooms were big and old school. I would recommend it for any business traveler.

Echoing the comments from another guest. This hotel is not family friendly what’s so ever. the pool was cold and the staff was not helpful at all. to make matters worst i was charged a 200 “excessive cleaning fee” for remnants of a tissue activity and left over stickers which we left in the room. we brought them for activities for my young kids (1 and 3 yr old ) to keep busy with for our 5 night stay. I even called the front desk to ask to clean up the tissue and they didn’t even mention to me that it was my responsibility to clean up. a simple broom would have done the trick ! i’m currently working with the hilton head office to remove this charge. the manager himself mentioned that we could “work something out” to lower the cost. this leads me to believe they are using this “fee” as an extra method of charging guests. if the fee was necessary for the clean up , why would the fee be negotiable ??? one positive was the staff at the breakfast buffet. especially mark who prepared the best “classic” omelets for my family each day. pittsburg is a great city but i’d recommend staying at another hotel