Fairfield Inn & Suites New York Queens/Queensboro Bridge

Hotel is very dirty. When we walked in, there were buckets catching water. There were military men in full uniform guarding the hotel since they seem to be housing migrants. We weren’t told that going in, which is very concerning considering the current unrest in the area. The room had blood on the carpet, and bugs climbing on the bed. AC unit was loud to the point we couldn’t sleep. Our door had to be hip checked in order to close completely. The neighborhood in general does not seem safe. Staff was very nice, but honestly, that’s just not enough to cover for the horrible condition.

Photos are a lie! This place is nothing like what it shows, it is dirty and smelly and dated. First of all this is a migrant hotel, which they don't tell you anywhere on the website or in the building. They have military people sitting guard at the front desk and roaming the hallways. We called down to the front desk to tell them there is blood stains on floor (3ftx4ft long) and they said a lot of the rooms have those. The price of the hotel after taxes was close to $400 per night. We called Marriott to tell them about our experience and how displeased we were and Debbie (Manager at Marriott) said it was our choice to stay there and we asked to speak to her boss and she hung up on us called back in and was hung up on a 2nd time. Not the standard of hotel Marriott usually goes with. Stay away, go anywhere else. This place is sketchy and unsafe and Marriott doesn't care one bit. Also Marriott Debbie implied because my wife is women she is overreacting and the hotel isn't that bad. As a man I can tell you it was bad and scary as hell.

I don’t appreciate the idea of staying at a shelter being a paying customer. I feel that if Marriott wants to be a shelter, that’s great, but notify paying guests of the situation there especially in the app prior to booking. Since becoming a migrant shelter, the photos posted from years prior should be removed by the hotel and they should post current updated photos of broken/boarded windows, leaking entryways, broken doorframes and bugs running rampant. This is a disgrace for anyone actually paying several hundred dollars per night to stay somewhere that they weren’t given the scope of the current situation of the hotel. Marriott, please do better and remove old pictures and any reviews prior to the shelter being in place.

Beware! This property is closed for renovations until September 2024. Perhaps not such a bad thing that renovations are being done given the bad comments, but I was not notified that the hotel was closing for renovations, and only found out by chance. There's nothing on their website to suggest it is closed. If you have a reservation, expect an uphill battle to be rebooked as the hotel basically said it's Marriott's problem, and will not rebook reservations elsewhere. Marriott told me it's the hotel's responsibility to relocate guests. Marriott eventually rebooked me, but that was only done after multiple phone calls. So...if you have a reservation between now and September 2024, beware!

Beautiful hotel! Customer service was great! We forgot a pair of shoes and when we called they had already set them aside for us. Love the decorations. Clean rooms and sheets ! Cute little couch that pulled out into a bed! Mini fridge and a nice size bathroom. They had plenty of mirrors. I really enjoyed my time here! We were in and out all day 3pm-8am with no problem . Lobby is so nice with a little cafeteria inside.