Verve Hotel, an Ascend Hotel Collection Member

I'll admit I was slightly worried about staying here due to some of the reviews I read. I, however, didn't have a single complaint! Three of my friends and I were going to see the city for the first time and chose this location as it was only a subway ride away and the cheapest we could find in the surrounding area. The hotel clerk the day we got there was extremely helpful with directions and recommendations. Our room was immaculate and on the sixth floor there was a beautiful view of the city. The continental breakfast was good, too. Not the best I have ever had, but definitely better than most! I would absolutely stay here again.

The front desk lady was absolutely the rudest hotel staff I have ever encountered. The heater in the room did not work and she sounded very upset when she found out we needed to change room. She did not want to admit her fault when I confronted her. That should be hospitality 101. ALSO, my credit card was charged without my authorization NOR my knowledge. The manager just randomly dropped a phone call to room and said could not reach me. The location is good but I would NOT stay here EVER again because my friends and I were treated unfairly. I have never been treated like this with any other hotels.The room was NOT clean either and filled with a smell. We arrived at the hotel around 1 pm and there was no room ready, which does not happen often for other hotels at all!!

Stayed here for two nights Sat-Mon. Great service. The room was nice, clean, and up to date. Very cleanliness. There is a parking garage under the hotel which was $25 per night. The only complaint I had was they are strict on having guests over. Our room rate was a two person maximum, and they made a big deal about us having two guests in the room that weren't even sleeping over, just visiting before we went out for the night. Would be nice if they had microwaves in the room, but they had a fridge and plenty of drawers/closet space for us to unpack our things. Check-out is at 11 and we were late checking out at almost 12:30pm which they charged us an extra fee for. Overall I would definitely stay at this hotel again for the price we paid.

I recently made a reservation at the verve hotel in long Island City. When we arrived to check in the staff was very nasty to me, i have never experienced such blatant disrespect. The Manager on duty screamed at me telling me that I have to pay an extra charge for the third person. The coffee maker in the room did not work and the room was not too clean and the towels need a good washing with a bleaching detergent. the staff sounded very upset when they found out we needed to change room. The next day the front desk spanish male was absolutely the rudest hotel staff I have ever encountered. I want to canceled our reservation and the male staff had an attitude, I felt like I was in jail. before you do a reservation here do your research and read the reviews.

No idea why so many folks have left 1 star reviews, but our experience was just fine. For the price, it was a great value. Easy walk to several subway lines, and while the room wasn't gorgeous and did feel a little dated, it was clean and more than simply adequate. Hotel staff was courteous and friendly. Frankly, I'm surprised why it doesn't sell out for the price and proximity to the city.