Holiday Inn Express & Suites Saugerties - Hudson Valley by IHG

The room was very clean and in good shape. It’s weird that you have to use the key card at a specific spot in the room in order for the lights to work. The location is great; nearby to restaurants and stores. There are two level 2 ev charging stations at the hotel but they did not work. I asked the receptionist about the chargers but had no answer about it. However, there are four level 3 chargers 2-3 minutes away (Electrify America). The hotel is a good value for the money. There were a lot of good channels available to watch. There is also a gas station within walking distance in case you need gas or to get snacks.

Not awful, but a little hit-or-miss. The good: Staff are great, really warm and friendly and responsive to requests. Rooms are clean and spacious. Bed was slightly too squishy for me, but I need a rock-hard mattress, and this wasn't so bad I had to move to the floor to get some sleep, so honestly that's a B+ in my book. Shower is hot and has great water pressure even on the top floor. Wifi signal is strong. Free breakfast has many options, including hot food. Climate control in the room is fast and effective at both heating and cooling. Standard check-out is 11, we love to see it! The unusual: signs in the lobby alert you that you will be charged an extra cleaning fee for tracking dirt on the floor. Everywhere I’ve ever worked, it was just a normal part of doing business to mop/vac the floors daily, and I was confused by these signs. Obviously a hotel should charge a fee for guests who intentionally trash a room, but, I guess I just feel like floors… should be cleaned regularly? That shouldn’t be something you charge extra for? Maybe something really egregious happened recently, like they hosted a pig farmer's convention or something and were just really scarred by the experience. Annoying to me but probably not relevant to tons of people: When I asked for a room, I asked about the EV charging station, which was one of the reasons I chose the hotel. The person at the front desk told me where it was and that there was a door to get back into the hotel right next to it. It wasn’t until I’d already paid for the room and went to go park my car there that I learned that all 4 charging stations were out of order and couldn’t be remotely reset by the charging company customer support (EV Connect) because they were “under repair”. Looking at the reviews on the EV connect and PlugShare apps, I realize now that this is a frequent problem with the chargers at this location, which I wish I would’ve known to check beforehand, and which I wish the person at the front desk would’ve alerted me to when I asked about it in the first place. Slightly worrying but again not likely relevant to everyone: The indoor pool is kept under a cover that they opened on request– it seems like they leave it covered if nobody specifically asks to use it, though I’m not sure why, since it didn’t seem like it helped retain any heat in the water. The pool cover (which rolls up onto one end of the pool) had a pervasive mildew-y smell that made the entire pool area smell kinda gross. The pool water didn’t seem cloudy or unsafe, though, so I did get in and swim. Finally, when I got coffee in the morning, the half and half was kept in an insulated carafe in the mini fridge, but tasted like it had gone off recently. I let the person at the front desk know and they immediately changed it, but along with all the other little things, it just gave the vibe that they’re maybe a little understaffed or something? I dunno. Overall, I do think it’s worth giving this place a chance if you’re passing through, because it’s a good location, the room itself was really nice, and it’s a good value for the price. If those other amenities like the pool and the EV charging aren’t as important to you, you'll probably be perfectly happy. Just wipe your feet!

They look alright and rooms are clean. Staffs are nice. Except the building is built with cheap ass thin walls that you can hear everything from next room and from above you(walking, flushing, etc). If you dont mind driving just a bit more, do yourself a favor and stay in fairfields in Kingston or Albany. Even some airbnbs in Catskill area are nice. You've been warned!

We only stayed one night traveling from across the country. Hotel was very clean and modern. However, we found the breakfast this morning quite dreadful and actually had to throw it out. The “scrambled eggs” were burned, sausage overcooked, and some disc shaped thing we believe were eggs were rubbery. Wife had a biscuit we believe, which was hard and crumbled in her hand. We stayed in many different hotels along our trip and found this hotel had the worst breakfast. The Holiday Inn we stayed at in PA was wonderful. Other than the breakfast, the hotel is quite nice.

I had a very disappointing experience at this property, which raises concerns of inconsistent policies and potentially discriminatory behavior. I booked the stay using a Free Night Voucher for my family and added an additional guest's name in advance. However, the front desk refused to allow check-in without the physical presence of the primary guest, demanding a credit card authorization instead—a requirement that was never communicated before arrival. This last-minute condition caused delays and disrupted our travel plans. When questioned, the staff repeatedly mentioned it was “hotel policy” without offering a clear explanation or written documentation. Notably, other IHG properties do not enforce this, and the inconsistency raises doubts about fairness and whether different guests are treated differently. If this is a policy, it should be communicated clearly at the time of booking or confirmation, not when guests are standing at the front desk.