Hotel Le Bleu

My fiancé and I came across this hotel due to the booking website through travel points - booking.com. We were excited to come visit because it was close to the train station, in the location we wanted, and included parking. Trying to find the hotel was a little wonky because the maps took us to the U-Haul store right next to them. The actual establishment is small in reference. Check-in was a breeze, the room was clean, and was given our parking pass. By the time we came back later that night, we come to find out that parking was first come first serve. I asked the concierge about where to park and they were un empathetic, unapologetic, and lacked hospitality - he said to find street parking and that was it. The funny part was the security guard sleeping in the lobby. We weren’t informed of this during the time of our booking, nor during checking in, and not even told by the concierge while getting our parking pass. As someone who has worked as a concierge, it is to the best interest to keep the guests well-informed and accommodated. I have never received service like this before, and expected better.

We had a great stay. The hotel staff were amazing and super friendly. They even upgraded our room. Free parking on site and the rooms were spacious and clean. Would definitely stay there again.

The room itself was fine. Nothing special, but it was clean and had everything I needed for a night's stay. The issues I had were more with service. I already emailed the hotel directly twice and have heard nothing back in weeks. Upon arrival there was only one person at the front desk and came to find out it was his first night. Felt bad for him - he was doing everything he could, but there was a full lobby of people trying to check-in. Finally, someone else came out to help but only because there was apparently a patron calling from the elevator... because they were stuck in the elevator. Then, a manager came out. So while the lobby was full, and there were 3 people available they only had one *new* person at the desk and only came out because they found out someone was stuck in their elevator. Took over 20 minutes to check in. And then I had to walk up 7 flights of stairs with my luggage because the elevator was stuck. Luckily, I am able-bodied - but no one even asked if I needed help or offered any apologies that I'd be lugging everything up 7 flights of stairs. The fire department had to come while it was taking forever for me to check in, and I heard the manager complaining to someone on the phone angrily saying, "The elevator is not working AGAIN." So this is clearly not a one-time, bad timing type of thing. I had to go up and down these 7 flights multiple times during my stay, and the elevator was still not working the next day when I checked out. I wouldn't have bothered to leave a review if they had responded to my queries on their website. But no one has responded, so the service continues to be the issue there.

The worst place you can ever stay at. They told me I can check in early for an extra $35. I said no problem when I arrived they said we’re waiting for a room to get cleaned then they said we can’t check in early, my toddler and I were waiting in the middle of NYC’s coldest weather. I later came back and they said they will not let me check in at the actual check in time. They were racist and very very disrespectful. They denied that they told me I can check in early and lie to my face about it. Really bad and really rude. Extremely unprofessional. They said they have refund me but never refunded me I had to call my bank to get my money back. They literally tried to scam me to my face. Horrible.

We stayed at the hotel in December over the holidays and booked it because it was presented as if it was a very walkable hotel with a rooftop bar. We figured we would be able to celebrate the new year there but there was absolutely nothing open or within walking distance. We also called at the end of the first day because no one had cleaned our rooms. They told us that housekeeping needed to be requested at which point we told them we would like services. After that they still didn’t come any of the days we were there. We were left without towels and soap and there was no water available in the room. We went out of our way to get towels downstairs but they wouldn’t give us bath towels and only hand towels. The entire hotel smelled of marijuana and the heat in the hallway only amplified the smell while the heat and AC in the room didn’t even work. Lastly we were never given back our $100 deposit and when we called to request is we were told the deposit was taken off of the total but that isn’t reflected on the receipt. Overall would not recommend this location. For $400+ a night it was inconveniently located, dirty and overall a bad experience.