Aloft New York Chelsea

I've stayed here several times but this will be the last. It's a small hotel, which means basically every room is next to the elevators. There's no escape from rude guests who talk loudly in the hallways and elevators all night. The hotel staff is not particularly helpful or empowered. Request a high floor? You'll get put on 3. If they say they will call your room as soon as your food arrives, or once they look into a maintenance issue, they will not. One time, the shampoo and body wash were refilled incorrectly, turning my hair to sandpaper. The location may be convenient, but this hotel isn't worth it.

While waiting for a friend I sat by the bar, the gentleman behind the bar (Kelvin) was prompt and welcoming. As he minded the others at the bar it was intriguing watching him genuinely attend to each person with integrity, kindness and patience. I asked him to make me something to compliment the meal I just had. After explaining my dinner, he came back with a drink I would for sure come back for. It’s great to know Aloft has someone educated on his craft who understands hospitality and service. 10/10 would recommend.

If you’re looking for the best espresso martini in NYC, visit Kelvin at Aloft. My experience at the aloft bar exceeded my expectations. Kelvin’s espresso martini is by far my favorite I’ve ever had and nothing compares to his. Has become my go to spot after a long day at work. From the service to the quality, I can say Aloft has a long time customer!

After a 20-year absence, we returned to New York and chose a central location to stay, which proved to be a fantastic decision. * Genesis, the front desk host, was remarkable; she thoroughly explained the breakfast offerings and how to navigate the self-serve area. She maintained a constant smile, readily answered our inquiries, and actively fulfilled our needs throughout our visit. *Kelvin, the bartender, was personable, attentive, and skilled at crafting exceptional drinks, which particularly delighted my wife—a key aspect for me. His attentiveness extended to all patrons; during several evenings spent at a nearby table attending to personal office work, I had the opportunity to watch Kelvin in action. It's individuals like Kelvin who are often unsung heroes. As a business owner in Texas, I can only wish for someone who takes care of my business with the same dedication, keeping everyone engaged and ensuring a memorable experience. Based on my observations over several days, not just my interactions, Kelvin undoubtedly deserves a raise he is bringing it in for sure. * The rooms were compact and a bit cramped, offering limited storage for belongings, even for two people and got another room for my 3 girls. However, with a bit of ingenuity, it was manageable. The room was not only clean but also had a very pleasant scent, a rarity as most hotel rooms, while clean, lack a fresh smell. This one was truly clean and refreshing. *The hotel is not huge making it perfect for those who prefer a quick in and out without being in the hustle and bustle in the lobby. The building is quite new, ensuring that all rooms are nicely appointed and modern. *The housekeeping staff is hardworking, active throughout the day, and their dedication is noteworthy. However, the noise they create has made it difficult for us to rest. We woke up early at 6 AM to make the most of our day, planning to return by 5 PM due to the early nightfall. Yet, the staff's conversations, laughter, and the constant slamming of doors as they moved from room to room were quite disruptive. The use of doorstops could help prevent the doors from slamming during cleaning. While their enjoyment of their work is understandable, we had hoped for greater consideration for guests in need of rest. As a result, we were unable to rest before our evening plans and chose to stay in for the night. Wall aren't that thick so do be mindful of the neighbors. your love life doesn't have to be showcases by how loud your wife is.

Awesome hotel!!! Super close to the subway stations so you ca get to anywhere in the city within a matter of minutes. Really clean hotel with friendly staff, however Kelvin at the bar was our favorite. He is so sweet and gave us great recommendations on places to eat in the city. We had some great conversations at the bar over the perfect margarita he makes. Make sure you stay here and you go down and say hi and ask him make you a drink, they come out perfect every time! Recommend this hotel 100%!!!