Best Western Queens Court Hotel

We had the pleasure of staying at this facility from friday to monday. we were very satisfied with our rooms. the room was clean, the heating/ac unit maintained a comfortable room temperature. we opted for the king size bed. it was very comfortable. We asked for additional towels and a pillow and they came with a knock at the door. The free breakfast was the usual fare, adequate to stave off the morning hunger pangs while we chose which nearby Michelin star eatery to enjoy later in the day. All in all, be sure to check out this Best Western hotel, you will be glad you did.

Hello everyone! I want to share my impressions after staying in this terrible place. I will write in brief so as not to waste your time! And so: The location is very bad, the entrance to the hotel goes through two raked intersections where there are constant traffic jams. The girl at the counter is very unprofessional and rude. The description says free parking, but in fact there are only paid options (you still have to be very lucky to have a space there) personally, parking cost me $ 28 per day. The room is just awful for $ 200 I found hair in my bed and on the towels. The shower is dirty. The TV simply did not work. In the restaurant at the hotel, the tables are dirty and covered with something instead of those in the photo. Also, someone next door was smoking marijuana and the administration did not respond to the complaint in any way. When checking out at 7 am, I had to leave the keys to the room just at the reception because the reception was not working. Also, the front door barely opened. In general, guys, I really don't recommend this hotel to you, it's a stronghold of dirt and bad service! Read the reviews and don't fall into the same trap as I did.

I definitely do not recommend this hotel! When our family arrived at the hotel, it turned out that we had to find a parking lot ourselves, since the one closest to the hotel was all occupied. During registration, the employee had problems with the payment card, although I presented all the details of the card with which I would pay in advance, when booking (this has never happened before in any hotel). The next shock was the state of the room, or rather the cleanliness: the bed linen on both beds was covered in hair and when I went down to report this, they did not even apologize, asked what I wanted, I answered give us another room, they said that they did not have any free rooms. To which I said, change the bed linen, because I am not going to sleep on previously used ones. The change of bed linen was very obscene, the person has a completely indifferent attitude towards customers. And also they don't have YouTube, just TV News for all channels. I do not recommend anyone to stay here, the price does not match the quality.

The manager seems to be quite nice, but the receptionist is quite rude. The room access card stops working quite often, and it's a hassle to go to the reception. The breakfast is good, though there's a lack of variation. It's very accessible to the subway, and a target is quite nearby. The room for 4 is quite small, but it would be very comfortable for 2.

The receptionist needs some major training. She was very rude, unprofessional, make customers feel uncomfortable by yelling and screaming at them. I paid for the room and I would expect great service from them. But on the other end, she accused me of lying. I was referred by my close relative. After this experience, I will not be back. When I check in and check out, she was there both times and make me feel unhappy and not satisfied