Holiday Inn Express New York City-Wall Street, an IHG Hotel

My family stayed here for 5 nights. We arrived a few hours before check-in to drop off our luggage but they were able to get us into our room which was very nice as we were tired from traveling all day. Our refrigerator wasn't working but the front desk receptionist was able to get us a replacement very quickly. Our towels were replaced and the room was tidied everyday which was a nice surprise. Breakfast was good and helps to save money on dining out. Just get there early or it can be hard to find seating and some items might be gone. The only con was that 1 of the 2 small elevators was not working for a few days which meant sometimes it took a very long time to catch it (as there are 27 floors). Don't know if that's a common occurrence though or if it was just an issue during our stay. Location feels safe and is very close to a Duane Reade, restaurants, bars, grocery stores, and the subway. Overall this is a great place to stay especially for those on a budget. I would definitely stay here again.

Excellent hotel very clean convenient and with all you need for a perfect stay. Very friendly staff. Polite. Coffee and hot cocoa available all the time. Complimentary breakfast it's OK. No too many choices but clean and tasty. The women in charge rush herself to keep stations clean and filled. They text you once in a while to check in you. If you need something. Rooms and bathrooms clean enough. I'm very happy to stay with them

Stayed here for 2 weeks with my husband and we really enjoyed our stay. The front desk lady Karina was very nice and accommodating as well as the 2 managers, the engineer and the breakfast staff. I forgot their names lol. This isn't a modern or fancy hotel, it is a bit outdated but it is definitely cozy and pleasent. My toilet flooded the room with in the first few days of our stay and they were extremely helpful and accommodating. The managers and staff gave me a new room, added 25k member points to my husbands account, and did anything else that we needed. They remembered us everytime they saw us and treated us like family. The breakfast staff noticed that we attended breakfast every morning and personally asked us what we liked and they delivered. We really appreciated how special everyone made us feel. We would 100% recommend this hotel to anyone looking to feel at home, but it was the genuine hospitality for me. On the downside, the parking prices are astonishing at $65 a day, they validate the parking ticket with a $12 discount but it's still very pricy. The parking attendant said that the holiday inn was the most expensive, but the Hyatt which is right next door is only $35 a day. The hotel also has alot of traffic with large groups of people coming in and out and also alot of random smells of weed and cigarettes. Mainly weed; in which we were falsely accused of smoking in our room by the cleaning person. I understand that they have to be aware of the smells as they are cleaning but we don't smoke at all and we had to explain this to the front desk staff immediately after the accusation. They were VERY apologetic and even shocked when realizing that the entire hallway reeked of the Marijuana smell and it wasn't us. This was handled almost immediately and we were yet again accommodated and treated with the upmost respect. Aside from a few hiccups this was overall the best experience. Thank you again for all the staff who accommodated us for those 2 weeks.

We had a fantastic stay at Holiday Inn Express Wall Street! The location is unbeatable—right near the subway, making it super easy for us to explore the city. Plus, we were just a short walk from the Liberty Cruise ferry and the Brooklyn Bridge, which was a huge plus for our sightseeing plans. To top it off, we were given an early check-in since we arrived in New York early, which made our trip even more enjoyable. The staff was friendly and accommodating, making us feel welcome from the moment we arrived. We highly recommend this hotel for anyone visiting NYC!

Rooms are clean and great for the price. The staff is super friendly and helpful. Great location with a lot of food options around and within walking distance to Wall Street subway station and Battery Park.