Hotel Giraffe by Library Hotel Collection

We booked a stay at Hotel Giraffe based on reviews and location. We spent 3 nights with our two kids (12 and 14 yrs old). Overall, it was a great stay. The staff was incredibly friendly. The continental breakfast and complimentary snacks/drinks was great. The hotel location was perfect (about 8 min walk from subway). Good value! The room was comfortable enough for 4 people (2 queen beds). The beds could have been more comfortable and the room temp/HVAC was a little temperamental. But overall I would definitely recommend this hotel :)

Staff and location keep this hotel at a decent rating. I have been staying here on and off for about 8 years. I have recommended it to countless travelers planning a trip to NY. However, rates have gone up tremendously as amenities and quality have gone down. No more evening happy hour, rooms are dated, walls need a new coat of paint, duvet had tears, blankets were clean but stained due to age, bathtub was stained, 4 of us but 1 slipper and two robes provided. The staff is friendly and service is quick when requested. It must be management having cut back on the budget. The last stay was the most disappointing as it has lost its charm of being that special little boutique hotel in middle of a bustling city. BTW - Doors to bathroom are slightly see through (stained glass panel) so there could be a privacy issue between roommates. Staff member came to drop off towels- rather than knock, she let herself in with the key, even with the do not disturb sign up. Luckily, husband was able to intercept her before she got an eyeful of me in the bathroom. It was an honest mistake on her part but I am just glad she didn't make it far into the room.

I am incredibly impressed with this Hotel! For a not fancy boutique hotel it is exceptional. Clean well appointed incredibly good staff and even the clientele seem to be good happy nice people. Breakfast ( which as are snacks included in price) includes a Starbucks like coffee experience with a woman making you whatever you want. This is a find! The room is a decent size and very nicely designed and decorated. They call you the day before personally and ask if you’d like any extras in your room ( no charge) this is how a hotel should be run!

A/C didn’t work during my stay. I asked if someone could check it out while I was gone for the day and instead came home to an 80° room. Had to sleep with the doors open to try to cool down, which obviously led to no sleep given the sounds of Manhattan outside. The second night I also came home to a mystery stain on the sheets, which I just lived with because it was late. The employees were very nice, but I would not stay here again (or at least I’d call ahead of time to make sure their systems are all working as they should).

There is nothing 4 Star or luxury about this hotel. I would not stay here again. The good: great location, the staff is wonderful, breakfast is great, large size rooms, double queen beds. The bad: the noise is so loud from the street! I could hear everything and it was hard to sleep. The noise is loud from other guests, can hear them walking around and turning on water. The hotel is dated and old, needs updating. The blackout curtain doesn’t cover the whole window so light pours in! I had to stuff the curtains in the cracks so we had any hope of sleep. Way overpriced for what you get so I assume you pay for location.