Hotel Hugo

I stayed at Hotel Hugo in the Hudson Yards neighborhood of NYC in February 2025. One of the selling points of this hotel for my trip was the Double - Double options, allowing for up to 4 guests per room. This was perfect for a girls weekend, and would also accommodate families well. Rooms were spacious (by NYC standards), very clean, and updated. The biggest surprise about this hotel is how QUIET the property is! For NYC we couldn't believe how little street noise, or even interior noise there was. Our room looked right out over Greenwich Street and we were never disrupted by city noise. The location is phenomenal, providing walking distance to both Soho and West Village. There is a cafe on the main level that offers complimentary coffee, iced coffee, and iced tea to guests during their stay. We also took advantage of the full cafe menu several times throughout our staying, and all the food was great. Another main selling point for this property is the fully enclosed rooftop bar, offering Hudson River and city views. This was such a fun option at night! We loved our stay at Hotel Hugo, and I definitely hope to be back.

A Disappointing Stay with Some Upsides The biggest issue? NO HOT WATER IN THE SHOWER. After a long day, a hot shower should be a given, but not here. When I brought it up to the front desk, I was met with a shrug and a casual, “Yeah, we’ve been hearing that from a few guests.” No real effort to fix the problem, which was frustrating. The rooms are incredibly small—definitely not ideal if you like a little space. Privacy is also lacking; you can hear your neighbors, the elevator constantly dinging, and doors opening and closing all night. As for the view? Mine was a brick wall, so don’t expect much there. On the plus side, the hotel was clean, and its location near SoHo shops was convenient. But overall, for the price, I expected better. There are likely better options in the area that offer more comfort and a more attentive staff.

This place is perfect. The room is good enough and it has a lamp, a bed, a tv, a sink with many products to help with cleaning, and a shower with soap, shampoo, and conditioner. Next part is the staff. They are incredibly nice. The hotel also has a gym and a place to eat. There is also a bar at the top and a rooftop with great views. The location is great since it’s between central Manhattan and lower Manhattan. So it’s close to many famous places and close to subways. This was a great hotel for my vacation to New York City. You should try this hotel.

I was expecting more from an expensive 4 star hotel in Manhattan. The room heater did not work during an Arctic freeze week. I told the receptionist who said they'll fix it, but they never got back to me, and it was not fixed. There are only 2 elevators for 19 floors and it can get hectic in the morning. Especially when they decide to clean the inside and press every floor while wiping the board at 8 am. What were they thinking?? Also, my room door did not shut properly and I left my room open an entire day. The bed was very comfortable

We’ve hosted a private event at Bar Hugo for three years running, and it’s been an exceptional experience every time. The views are stunning, the service is top-notch, and the pricing is great for what’s offered. The food and beverage options are always perfect for our group of 75, and the team is consistently accommodating and professional. There are never any surprises, and everything runs smoothly. We’ll definitely continue hosting here in the future – Bar Hugo is our go-to venue! Highly recommend.