SoHo 54 Hotel

I guess you get what you pay for? For ~200/night in NYC most would say it’s ‘not bad.’ While the staff were nice, I can’t imagine staying here again.. the rooms feel grim, the elevators literally take FOREVER (which makes getting out in the morning a bit tough), the walls are PAPER THIN and the hallways smell like a cannabis tent The gym gets the job done. Tiny.. with half the dumbbell rack missing. But better than not having anything

The room did not resemble anything shown in the pictures on the website. It was dated, with chipped paint, mold by the window, and an old makeshift curtain rod in the bathroom. Upon our arrival, the bathroom curtain was on the floor. The front desk staff member was extremely pleasant, but he didn't have much knowledge about how to resolve the issue. Overall, the hotel and the experience were not worth the amount they charged for a suite, which wasn't even a true suite.

Our experience here the week between Christmas and New years was pretty bad. Our first room was very dirty and smelled bad of mold, so the staff placed us in a new room. Then our second room was so hot we had to keep the windows open which was very loud because it’s NYC and it’s close to the Holland tunnel entrance. Then when it rained there was a consistent leak from the ceiling that was pretty bad. We should have known since the patch work on it was noticeable but didn’t think about it till it was too late and it dripped on to our clothes overnight before our flight home. The staff was nice and welcoming, but rooms were definitely not worth $350/night. Also the lobby bar and back patio are closed, so there’s not much to the lobby. Location was good in proximity to shopping areas but because it’s at the entrance to the tunnel the streets were always packed and cabs preferred to drop us around the corner from hotel to avoid the tunnel entrance. Could have been because of road closures too though. Not sure. All in all it was fine as we just used it as a place to sleep but wish the rooms were fixed and the bar and patio were open.

They were very polite since the first time I contacted them. Provided great service offering free water and hot drinks. They let me leave the luggage before checking in and after checking out without any extra charge. Although they ran out of the room type I reserved, they offered me an upgrade without any hassle or charge. Great location, walking distance from subway. I would love to come back again!

I arrived at 3am tired and exhausted from delayed flight. The staff personnel “Mike” was really rude and not helpful to answer any question I had. I had to repeat myself 3 times just to get an answer. I was charge facility fee and tax on top of my prepaid reservation and the staff had no courtesy to even tell me facility available to the guest. No smile no hello nothing, I felt like I was talking to someone who was forced to do their job. Unfortunately I am staying for 5 nights and the behavior I dealt with today is totally unacceptable. I don’t recommend this hotel to anyone.