Hotel Shocard

Worst Experience Ever - Do NOT Stay Here I’ve never had a more frustrating experience at a hotel. I arrived at 3 AM on February 3rd, the correct date of my reservation, only to be told I couldn’t check in and that I wouldn’t be refunded. I spent nearly two hours trying to resolve the issue with the staff, but by 5 AM, I was still on the street with no room. To make matters worse, I offered to pay extra for an early check-in, but they refused. Meanwhile, a hotel directly across the street not only welcomed me right away but charged me less for the same night, and the room was larger and much more comfortable. I paid $600 for a 3-star property and was treated horribly—no help, no apology, just poor service all around. I was left stranded and with no support. I eventually canceled my reservation on my own and am still waiting for a refund, despite the fact that the hotel continues to refuse. If you want a hotel that actually cares about its guests, do yourself a favor and look elsewhere. This place is a joke. I will be pursuing legal action if my refund isn’t processed immediately.

Location is good and the hotel staff is friendly. My room was not the one i booked , it was so tiny you could barely move around . The bathroom was also tiny! The lights don’t work in the bathroom or above the bed , music playing all night at the pub below and the halls stink from the trash stored in the hallways! Lastly i booked on booking so when I arrived they asked for a $100 deposit that i had no idea about . I definitely don’t recommend this hotel at all!!!!!!

The room is smaller than I thought but again… this is New York. I had the chance to meet Cliff and Natalia… two beautiful and patient workers who made me feel like home, so nice and pleasant. For sure they made my time here worth while. Also, the bar was quick to get my order and also really nice. Would definitely recommend to my friends. Thank you specially Cliff and Natalia for being so nice to me!

A small hotel, located close to Times Square. The entrance is also the entrance to an Irish pub that takes up the entire floor. They have food, drinks and live music. With that comes a big problem for guests at the second floor. The noise was unbearable but luckily the staff changed our room to the 6th floor the next day. The new room was good, but also had a REALLY loud buzzing noise. We though it came from the AC, but no. As it turns out, the building next door has a huge ventilation system that is super loud 24/7. After two sleepless nights we were getting upset, but the staff was very friendly and moved us again. This time to the front of the hotel. The new room was perfect. Location was amazing for exploring Manhattan. Walking distance to all the touristy stuff. Very friendly staff. This hotel would have got a better score if it had not been for the issues with the two first rooms, but the staff was very friendly and helped us change. Especially Isiah was extremely helpful, skilled and service minded. If you get the right room, this hotel is great 👍

Other then the location, this hotel is disgusting in every aspect. The hallways are dirty everything is outdated, the staff are very rude and not professional whatsoever. You can’t even sleep because of the loud music down at pub, not family friendly whatsoever. The elevator barley works, the room light does not work. I had the worst stay ever, I highly do not recommend this hotel to anybody, it may seem like a cheap deal but it’s highly outdated and gross.