Marriott Vacation Club, New York City

I was invited to book a short stay at the MVC for a reduced fee, if I agreed to sit through a sales presentation. I was reluctant, but agreed, and booked the trip. Upon booking, I was talked into this location because of the fantastic upgrades that had recently occurred, included a rooftop bar. I imagined enjoying some pre-dinner or possibly even late night cocktails there, so I locked in my trip at MVC, NYC. Well...I guess I shouldn't have gotten too excited. We arrived on Sunday, and left Wednesday, and the rooftop bar was closed the entire time!! SO DISAPPOINTING!! Then, to make matters worse there were some other issues I'd like to share so that you can make an informed choice as to whether or not this is the place for you. The lighting in the room was dismal. Even when every light was on, things felt very dark at night...so if you're traveling with two people...you might want to bring a make up mirror. There are also only two elevators that serve not only the hotel guests, but also are used by staff members cleaning, bringing luggage to the rooms, and perform basic maintenance. To be clear, every employee we encountered was very kind about "waiting for the next elevator", but there was never a time...day or night...when we jumped right on to the elevator...there was always a wait. Our room was well cleaned, but the second night we were there, we returned after 11 pm to find that the maid had opened our windows, and did not close them again upon departing! The room was FREEZING! And although the staff was friendly, there was one grumpy employee who I encountered on several occasions who seemed bothered when I asked for bottled water, or any other simple request. Then, on our last evening, I politely asked if I could have two bottles of water on the way up to the room. She did not respond. Thinking she hadn't hear me, I very politely asked again. She rudely said, "I heard you, we're out." WOW. I do not think I'll be visiting again.

The staff was very nice and accommodating. It was very cold outside so the complimentary hot cocoa bar was really a godsend. Water was gloriously HOT which was much needed (unlike other hotels I've stayed in in NYC where it took the water 15+ minutes to get remotely warm). The hotel was quiet with a view of the Empire State Building. A good walk to the subway and Madison Square Garden. Was fairly close to everything around. Would definitely stay again.

1st trip in NY and it was a great trip because of the location of this hotel. I would definitely stay here again. Staff were so polite and helpful. Walking distance from Time Square. Great restaurants in the area. The rooftop was amazing with the live music. Celebrated my birthday and was provided a happy birthday balloon with a bottle of champagne. Lots of activities at that property. Rooms are small but that is NY. Thanks for making 1st trip to NY a blast!

This was the cheapest Marriott in midtown New York when I visited. The rooms are clean, modern, and simple - they are smaller than other Marriott rooms you may be used to but average for Manhattan. The only two negatives that I would point out are that the room did not have a desk for my computer and in didn't like the soap, shampoo, and conditioner. Overall, a good value.

I travel for work to NY frequently. My group had stayed at another Marriott property but felt unappreciated for the volume of nights I stayed per year. My team and I switched to this hotel and could not be happier. We feel appreciated and the customer service is exceptional. A special shout out to Ringo in the lobby bar. He consistently is going above and beyond to create an exceptional experience for us. Looking forward to my 2025 trips in NY.