The Hotel @ Times Square

The room that was booked with one long size bed was not available because of construction on the top floor where the rooms with long size beds are located, according to the person who checks in guests. She also said the hotel has no queen size beds and the double beds are queen size beds. It was a frustrating experience. You should not allow people to register for a room with a king size bed if one does not exist or is not available. For my trouble I received a free breakfast voucher allegedly worth $25. Marc.

Fantastic location and price are reasons for the four stars. Room and beds were comfortable. Staff were friendly and helpful. Rooms and hallway are carpeted, so like any other hotel as such, one should expects to experience musty smells. Bathroom was dated. There's a reason hotels in this area are 3 or 4 times higher in price so keep expectations in check. Very convenient parking across the street for $40 per day if you have parking ticket validated by hotel...which is a good deal for this location. Take advantage of hot drink machine in lobby. Will definitely be back!

The pictures are very misleading. I expected a nice, modern, clean place. Instead you find rundown old and smelly place. The staff makes the impression of being annoyed by the people and not at all communicative. The coffee machine was out of order for the whole time we stayed there, the drinking water dispenser was very run down. Good thing, the rooms in the back-building were really quiet (no street-noise). The location is the reason for the price, in other areas you would get a clean and modern room for that price.

The pictures on the website are very misleading . First of the hotel is going through some type of renovation, which should have noted prior to booking. This hotel is not as advertised. It is close to everything, but the hotel needs some major work. It was rust in the tub, and the toilet made noise after flushing. Almost like the tank never filled up. It was no breakfast option at the hotel, or microwave downstairs. Hotel staff was friendly and tried to be accommodating, but this didn’t make up for anything. Either change the pictures on the website or just be truthful about the accommodations. It has the potential to be a nice hotel, but need some repairs.

I was so impressed with this hotel. The location can't be beat for the price. We were so close to Times Square, Rockefeller Plaza, and the Broadway shows! There was much to do within walking distance and easy access to the subway as well.The staff was polite and very helpful. Our room was exceptionally clean. The bed and pillows were incredibly comfortable. I loved the remaining touches from the past--the mail shoot and the stair rail had great character. I would definitely recommend.