The Redford Hotel

As with most hotels in NY the rooms are small but cozy. It was 2 of us, so we got a room with 2 double beds. The room was cozy and the beds were VERY comfortable. The bathroom was also nice and very spacious. It's on a quiet street with places to eat nearby. Also easy to find by Uber drivers. I absolutely picked this hotel based on reviews!!! READ the reviews before booking your hotel in NY.

Booked this hotel months in advance, received several confirmation emails, showed up the day of our trip and the hotel told us that our reservation did not exist. They moved us to their sister hotel (Orchard Street Hotel) across the street which was disgusting and smaller than we originally booked. If the Redford rooms look anything like Orchard Street Hotel you are going to have a bad time!

Avoid this hotel at all costs—terrible experience from start to finish. This was hands down the worst hotel stay I’ve ever had. Upon arrival, I was given a room on the main floor with paper-thin walls. I could hear every check-in conversation and every complaint made at the front desk. When I asked to be moved, the night staff claimed the hotel was sold out and offered me earplugs as a solution. The next morning, I spoke with a different front desk agent who assured me they would move me to a room upstairs. I left my bags with them for the day, expecting a resolution. When I returned that evening, I encountered the same staff member from the night before, who informed me that not only was I not moved but I had also been checked out entirely. To make matters worse, they were using my room to store luggage for a large, noisy group that was crowded into the tiny lobby. After some confusion, the staff realized there was an available room upstairs after all, and I was moved. They offered to waive the $15-per-night facility fee (on top of the $400 per night I was paying) as compensation, which felt like a slap in the face. The nightmare didn’t end there. My new room was plagued by loud, repetitive banging all night, which sounded like pipes hitting against each other. Needless to say, I got no sleep. To top it off, I never received an emailed receipt upon checkout, and the hotel’s photos online are heavily edited—the rooms look nothing like the pictures. They’re outdated and poorly maintained. Do yourself a favor and book elsewhere. This place is not worth the money or the hassle.

Very basic but clean accommodation in the LES. Rooms were very small and seemed pretty dated in terms of décor, but overall met our expectations. The staff on site is super friendly and helpful! One thing I will say though, our air conditioning unit was very noisy and gave off a weird smell. Maybe the filter needed to be changed. Overall, this is good place to stay if you're travelling on a budget.

Rooms were small but it’s what we expected so that was fine. Everything was really clean and tidy. The lady working at the desk in the morning that checked us in was SOOOO NICE! Made our stay so much better, compared to the other people working other shifts she was waaaay ahead of the game. I am awful with names so I cannot remember what her name was but she was so accommodating and polite the whole time even when we had other issues. Overall it’s a good place to stay, you have small shops nearby if you need to buy any necessities and there is a metro station less than 5 mins away. I would definitely come here again!