Hotel Park Ave

Most of the front desk staff was competent and polite and tried to work with us on the issues. The terrace view was nice and the included drinks in the mini fridge was a nice extra. The shower layout was nice with the rainfall shower head. BUT that is where the positives end. We booked a balcony room 2-3 weeks before our trip. It was a few days before arrival we were notified that our room would be “upgraded” because all balcony rooms were under renovation. Upon arriving, front desk staff were nice and helpful but once we reached our new room without a balcony, it had no hot water. We called the front desk and they immediately switched us to another room with the same layout but that also didn’t have hot water. At this point, we had wasted over an hour, unpacking and re-packing and had to be moved to a third SMALLER room on a much lower floor. The staff acted like they were so surprised there was an issue with the hot water, yet some recent reviews before our stay mentioned the same issue. The third room did wind up having hot water but it also had a myriad of cosmetic damage from scuffed walls, cracked mirror behind the TV, old and worn furniture, dirty rug, broken and off the track bathroom sliding door and damaged curtains. Noise from outside was not an issue but we heard our door, almost like a knock, every time someone on the floor exited or entered their room, which was ridiculous and at late hours, a little off putting and scary. Staff entered our room without knocking once, and towels took ages to arrive in the evening. They gave us 50% off the 1st night of our two nights but fought with us on discounting the 2nd night, which we believed was fair considering all the issues we had, time wasted and to us, it seemed like the hotel was misrepresented on its Expedia listing for the money. We thoroughly don't recommend this hotel. It may have been better in the past according to some past reviews but the management now is not doing a good job to say the least.

In terms of location this hotel was great since it's in the perfect area for a tourist to explore Manhattan. Staff are very nice. The bathrooms were beautiful and very sanitary. Bedrooms were alright but I expected more for the price.

I came here for a business trip. I booked when I thought this was the Mondrian and was very surprised to see it had been rebranded or purchased by another hotel group? I was expecting a luxury experience and what I got was very different. The room was tiny (smaller than it looks in the pictures). The door, walls, and baseboards were really banged up. The room was cleanish - couldn't definitely see lint and dust still left on the surfaces. My shower barely got hot and it was out of shampoo. No toiletries in the bathroom. Bed and pillows were super uncomfortable. I didn't use the breakfast or any other facilities. Overall, the hotel was fine for a quick trip but not what I initially expected. It was pretty quiet and solid location. I don't know if I'd stay here again given the price vs quality.

When we checked in everything was great. Sadly it was downhill from there. The fire alarm went off 4 superset times from 2a-3a so we couldn't get any sleep. Then the valet lost our car and it took over 2hrs of standing in the cold lobby before they finally brought our car around which was now covered in mud for no reason and the driver left garbage in the door from the parking garage. We were originally very excited for our valentines get away but sadly that was not the experience we had. Which is unfortunate because the room was actually quite nice.

SCAMMERS - AVOID!! Only good think is their location in the heart of NY. First of all - they charge you 150USD/night deposit which from they deduct facility fee + taxes. Charge is immediate, return is still on the way (2 days after checkout, they are still holding our money) 1. Very special part is breakfast. First night our group didnt have any, because they "DIDNT PUT BAGS ON THE DOOR HANDLE". No, i am not kidding - if you want to have a breakfast, you have to put bag on the handle :))) 2. What they call breakfast is: banana, yoghurt and cup of orange juice.. and... thats all you get for your money!!! First night our whole group didnt even have the breakfast, because NOBODY TOLD THEM about this very funny procedure. 3. Even though you put your bag on the handle - its not sure you get your "breakfast". In the morning there was no bag either :))) After return we put a claim and hotel rejected it all, because nobody was complaining on a place and they had breakfast. So even from their reaction you can see, how "serious" they are. Whole group is very dissatisfied with this hotel, so you can expect another 12 negative references from all of us!!! We are also escalating this issue and you, if you dont want to be scammed, AVOID THIS HOTEL as there are many better options for much better price