NU Hotel Brooklyn

I really wanted to like this hotel, but things went wrong from the time of check-in until I left. When I arrived, the staff who was at the front desk was not friendly and did not even lift her head up to acknowledge myself or my husband. I overlooked it and figured she may be having a bad day. Upon receiving the room key, we proceeded to make our way upstairs when I opened the door, there was only one bed. I requested a room with two queen beds. I tried to call the front desk, but nobody answered the phone so I made my way back downstairs with all of my luggage. I told the staff at the front desk the situation, but she proceeded to interrupt me and her response was "it's for two people". Not sure what that was supposed to mean, but I showed her my reservation summary where I booked for two beds. She just said give me your key cards and she handed them back to me after reprogramming the new rooms. We went to our new room and encountered more issues which included a stain on the sheets, broken drapes, a dirty shower and floor, and the iron was missing from the room. I attempted to call down and request an iron but once again no one answered the phone. My husband and I took another walk back to the front desk and requested an iron which she said somebody would bring it to the room. The iron we received was broken. We also attempted to order food but was told they are not serving any so we had to walk and find an outside option. Also, the amenity fee that the hotel is charging on their website was not honored. It states a $10 credit towards NU bites, a complementary pour upon arrival, bike rental, slippers, and more all which I was told they no longer do. I work in a leadership role and a well known company and having one unprofessional staff or not updating policies to current status can have a huge negative affect on the brand. This staffs customer service skills was not reflective of someone who should be the first interaction people experience. The next morning when I got off of the elevator the same staff did not even have the courtesy to say hello or good morning. She just had her head buried in her phone. There were no napkins put out for breakfast which when I asked still none came out in the ten minutes I waited. Overall, not a good experience. I overlooked the fact the noise level was the worst I've ever encountered in a NYC hotel, but I could not let go of the inappropriate behavior of one staff. (Refer to photos on YELP review)

liked the room. bath was nice. surprised with a deposit upon arrival so keep that in mind. one hour late complementary checkout if you ask. yes it is loud outside its DOWNTOWN BROOKLYN. location is beautiful and close to like 20 subway lines and bus lines. great stay i really enjoyed myself. granted, i bought the room on black friday sale. i do not think id pay full price, but the location made it worth it

I booked this hotel through Chase Travel because it was close to Barclays Center and had decent reviews on TripAdvisor. Unfortunately, it turned out to be a complete bait and switch experience. We arrived around midnight, exhausted from our travels, only to be woken up at 6 a.m. by an unbearable amount of noise on Daylight Saving Time morning, no less. Our room was right across from the elevator, and the cleaning staff started moving linens with a loud cart, making it impossible to sleep. I went to the front desk to request a room change, explaining the noise issue in detail. The woman at the front desk was unfriendly and barely listened before moving us to another room next to the that didn’t solve the problem, as the new room is right next to the linen room! She made no effort to acknowledge the inconvenience or find a better solution. Later in the day, we spoke to a different staff member, a man who was much more understanding and moved us again. The rooms are okay, but the soundproofing is virtually nonexistent. Even in our final room, we could clearly hear conversations from neighboring rooms, even when people were speaking at a normal volume. If you have other options, stay elsewhere. You never know if your room will have noisy neighbors or if you’ll end up in the middle of the linen cart highway. Definitely not worth the hassle.

Great location and value. The rooms showed some wear but it was clean and the staff was friendly. Free continental breakfast was great and fairly well stocked.

Granted I booked last minute for a one night stay, but in no way, shape or form is this hotel worth the $600+ I had to pay. It was clean, close to where I needed to be, and the staff was kind, but I expected A LOT more for that price. Plastic cups in a $600 room? No thank you. Frayed towels in a $600 room? No. Busted shower seal in a $600 room? Oh no way. No bar. Bland continental breakfast. Ugly contemporary decor. Uncomfortable bed. I honestly do not understand how this is an acceptable rate. Very unhappy and will not even consider staying here again. EDIT: the owner's reply did not effectively address my review's complaints. This was NOT A POSITIVE REVIEW. ***BUYER BEWARE***